Precision Rehab Occupational Physical & Hand Therapy

I WANT TO START BY SAYING,
DO NOT CONSIDER GOING TO THIS “THERAPY” OFFICE UNDER ANY CIRCUMSTANCE. THIS WAS WELL BEYOND THE WORST OFFICE/ EXPERIENCE.

DURING MY TREATMENTS, IT WASN’T UNCOMMON TO PUT A HOT TOWEL ON MY JOINT - AND THEN FOR THE THERAPIST TO FORGET ABOUT ME FOR OVER 20 MINUTES WHILE THEY WERE WALKING AROUND & CHIT-CHATTING WITH THEIR CO-WORKERS. TOWEL WAS LITERALLY ICE COLD BY TIME THEY CAME BACK. ALSO NOT UNCOMMON FOR THERAPISTS TO SWITCH SHIFTS IN THE MIDDLE OF MY TREATMENT - WITH THE NEW THERAPIST HAVING NO CLUE WHERE THE PRIOR LEFT OFF. THERE WAS NO REAL PROGRAM OR ORDER TO MY TREATMENTS - IT WAS JUST ALL OVER THE PLACE EVERY TIME I WENT.

MOST OF THE PEOPLE THAT WORK THERE DO NOT EVEN KNOW HOW TO SAY HELLO, THEY LOOK AT YOU LIKE YOU HAVE 2 HEADS.

THE WORST PART ABOUT MY EXPERIENCE IS THAT NO ONE CARES NOR WANTS TO DO ANYTHING ABOUT ANYTHING..THEY SIMPLY POINT FINGERS AT EACH OTHER!

THEY WERE SUPPOSED TO GET A PREAUTHORIZATION FROM MY PRIMARY DOCTOR FOR MY INSURANCE SO I CAN START GETTING TREATMENT FOR ANOTHER INJURY I HAD.
IT NEVER HAPPENED IN THE 3 WEEKS I WAS THERE. EACH TIME I CAME UP TO THE 3 NON-PROFESSIONAL, TWENTY YEARS OLD FRONT DESK WORKERS, THEY WERE ALWAYS DISMISSIVE AND NEVER FOLLOWED THROUGH. WHEN ONE DAY I TOLD JOHN WHAT THE PROBLEM WAS AND WHY IS IT TAKING SO LONG TO GET THE PRE-APPROVAL, HE SIMPLY SAID THEY HAD A LOT ON THEIR HANDS. MEANWHILE, ALL I EVER SAW THEM DO ANYTIME I WAS THERE WAS TALK TO EACH OTHER AND EAT SOME SNACKS. THE PHONES THERE BARELY EVEN RING! WHAT IS ON THEIR HANDS? COOKIES? HOW ABOUT APOLOGIZING FOR YOUR STAFF AND MAKING SURE THE PROBLEM IS ADDRESSED THE WAY A GOOD BUSINESS OWNER WOULD? I’M THE PATIENT - WHY DO I HAVE TO BE TREATED LIKE MY THERAPY ISN’T IMPORTANT COMPARED TO WHATEVER ELSE THEY ARE DOING? IN A 3 WEEK PERIOD OF TIME! (I WOULD LATER FIND OUT DESPITE MY REPEATED CONVERSATIONS WITH THEM, THEY WEREN’T EVEN CALLING THE CORRECT DOCTOR, EVEN THOUGH THEY HAD MY INSURANCE CARD COPY WITH ALL THE INFO CLEARLY WRITTEN ON THERE.)

LONG STORY SHORT, THE PLACE WAS A COMPLETE MESS, WASTE OF TIME AND DISAPPOINTMENT. RUDE STAFF, SUB-PAR SERVICE & POOR ATTITUDE FROM OWNERSHIP DOWN TO CLERICAL STAFF.

Very satisfied attending this new Rehab facility! The place was brand new , very clean and had a beautiful waiting room with gorgeous fish tank in the lobby. The staff was very friendly and all the therapists were very courteous, professional, knowledgeable and attentive to my needs. There was a certified hand therapist and a doctor of physical therapy on the premises as well! The gym equipment was state of the art and had all the latest and up to date features. I would highly recommend this complete rehab center without hesitation to my family and friends!