ModWash

Incident: Automatic tunnel car wash system dented roof and left deep whirl marks on top and sides of my red, 2017 Hyundai Elantra; will attach incident report filled out by attendant working that night.

Complaint: I’m requesting payment for damages to my vehicle. No one reached out. After a week of numerous calls to a number that has no capability of connecting you to a live agent and no emails, I sent an email on 11/14/24. I emailed directly the district manager, Mr. Zorel Bannafield, and received no response. I waited and heard nothing back and sent an email to the general guest advocate email on 12/4/24, and didn’t hear back until 12/9/24 from a Jennifer. She told me someone called me and to let her know if I “missed the call” she would have a manager call me back. Never got a call, voicemail, or anything to this day. I email again 12/15/24, no response until 12/27/24 from an Ieshia telling me this issue will be resolved in 24-48 hours. Never heard back. I sent emails then 1/4/25, 1/13/25, and now today, 1/25/25, with zero resolution. No one will get back to me. I have now left reviews on Google and Yelp, and also contacted the business via TikTok, IG, LinkedIn, and Facebook to no avail. I want my car repairs paid for and a refund of the car wash.