Gerber Collision & Glass

CONSUMER ALERT re: Joe Hudson Auto Body on Wendy Ct in Spring Hill (behind 19, just south of the Twistee Treat). We had a minor scrape from brushing against a support beam in a parking garage in downtown Tampa. Insurance said to take it to either Joe Hudson or one other shop. Got the estimate, were told to bring it in on 3/20 and it would take 5 days. Dropped it off at Joe Hudson on 3/20 at 9:30 am. Text on 3/20 said estimated completion date 3/27. Text on 3/21 said "your Toyota repair is underway" and see you in 6 days. Text on 3/22 said the repair on your Toyota is underway" and "on track to be completed on 3/27. Text on 3/23 said "vehicle now in body". Text on 3/27 said "we are nearing completion. If we encounter any delays, we'll call you." We arrived at 4:45 pm on 3/27 and the car had never been touched. It had been sitting outside for the entire 7 days. It was covered in dust/pollen. They said their paint booth had gone down twice. I mentioned the texts and got "well, that's just a 3rd party automated system. We don't control that." I asked why they hadn't bothered to let us know the repairs were being delayed and was told "We're not going to call every customer to tell them our paint booth is down." We spent nearly $500 on rental car for nothing. All they needed to do was call us to say, "There's going to be a delay." At the very least, apologize for the confusion over the text messages.