Business Information
Crusecom Technology Consultants, LLC is a US-based call center and Business Process Outsourcing (BPO) company with its headquarters in Oscoda, Michigan, that provides customer support, live chat, email, and back-office services for clients nationwide. A Service-Disabled Veteran-Owned Small Business (SDVOSB), it has operated in Oscoda since 2002, focusing on creating local jobs through comprehensive training and technology.

The company offers 24/7/365 support and handles various programs, including a significant contract for the Michigan Snap/WIC cardholder support line.

Key aspects of Crusecom:
Services: Offers customer service (inbound/outbound), live chat, email support, back-office outsourcing, and IVR/IVA services.

Location: Headquartered in Oscoda, Michigan, it has been a major local employer since relocating there in 2002.

Workforce: Employs US-based agents and provides extensive training, including a "nesting" phase in a production environment.

History: Started as a tech consultancy in Ohio in 1998, shifted to BPO in 2002, and has grown significantly, with the contact center becoming the core of the business.
Clients: Serves clients across the country, including government agencies, and has handled large programs like the Michigan EBT support line.

Quality: Emphasizes quality assurance through call monitoring, regular reporting, and documented procedures, maintaining PCI DSS compliance.

Opening Times
Mon-Sun 24hr

Payment Methods Accepted
BITCOIN, Cash, Check, Invoice, PayPal

Email Addresses
Sales@crusecom.com

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