Bob's Discount Furniture and Mattress Store

Where should I start? So my wife and I went into their Fort Wayne store to look at new living room furniture. After spending an hour in the store, we settled on a couch and love seat set. Now the sales rep tried to sell us on the “white glove delivery” stating they move out our old furniture and clean up the mess, never telling us that if we did the threshold that our couches do not come assembled and we would have to assemble them. After a disagreement with the sales rep on delivery dates. we finally get it scheduled and we leave.

Well the delivery date comes and not only were they late, the just dropped off 2 huge boxes. So I called their customer service and they actually credited the delivery charge for the inconvenience.

Well now we come to a month and half later, last night I was moving the love seat to clean behind it and the middle section actually came apart. It is only held on by 4 staples, nothing else. So cheaply made for the $800 I spent on it. I called customer service and they were like well you need to text us pictures and talk to their rep via text. I said no, I want someone on the phone and asked for a manager. They hung up, I called several more times asking for a manager and they kept giving me the runaround.

So I drove to the store, I walk in and they are all sitting on couches playing with their phones. I asked to speak to the store manager and this guy (that refused to give me his name) started arguing with me saying I needed to call their customer service and I asked for their regional manager’s contact number and they said oh well we don’t have that and I told them that they can contact corporate and get it. There was just a back and forth with them when another man (named Noah) interjected and said he was the store manager. He said he would get me scheduled for Dec 2nd, I said that wouldn’t work for me due to my work schedule so the only date that would work after the 2nd is Dec 7th. Which I was not happy about, the manager was just being argumentative and I said I needed a sooner date than Dec 2nd. He said that he couldn’t accommodate that and I said well you need to figure something out because there are large staples hanging out that my children can get injured on. He said that it wasn’t his problem And I said well apparently you have never heard of the customer as is right and he said, that he has but in this case the customer is wrong. We continued to go back and forth to the point he said I needed to leave and called the police on me. So while I was outside of the store, I called and got their corporate escalations which said that it shouldn’t have got to the point that it did and that unfortunately they could only get out there on Dec 7th since the other dates wouldn’t work.

Based on their horrible customer service and cheaply made products, I will never do business with Bob’s Discount Furniture again.