America's Best Contacts & Eyeglasses

So let me begin by saying my initial appointment was more than three weeks ago. I did not receive my glasses until yesterday. I was never notified once, that my glasses were ready. I was told that they arrived at the store on the 18th, yesterday was the 30th. I went to the store due to nobody contacting me. It took them a really long time to find my glasses. I was on my lunch break and was unable to eat due to the poor customer service.
Two weeks ago we went to pick up my wife’s glasses as we were contacted that they were ready. We had no problem with her glasses. When we went to pick up her glasses I was told my readers were ready. I had ordered two pair. First they were not the frames I picked. Second they had my distance prescription. I told them they were the wrong frames and they just kept insisting they were the right ones. I know what I picked. So I was told they had to be reordered to get the correct lenses. Again this is more than two weeks ago.
Back to yesterday. When I arrived at the store and asked why nobody had contacted me I was lied to. I was told that messages and text messages were left on my phone. There are no messages or texts on my phone. When they finally found my glasses my readers were still the wrong frames. I also paid for the blue lens coating. My wife’s readers have this coating. Neither of my readers have it. So not only was given the wrong frames, I paid for something I didn’t receive. They did not adjust any of the four pair to fit me they just handed them to me and said good day. I was so frustrated I just took my glasses and left. I don’t even want to go back to the store to get the coating on my lenses that I paid for due to not wanting to deal with the people there and I don’t want to wait another three weeks to get them.
I am 49 years old and have been wearing glasses since I was 5. This was the absolute worst experience I have ever had buying glasses. This was the first and last time I will ever step foot in Americas Best again. I will also make sure that everyone I know that wears glasses hears about my experience with Americas Best. Especially paying for something I did not receive.