Powerstitch Design Studio

DO NOT USE THIS AWFUL COMPANY!

If it was possible to give less than a star, I certainly would!

Work is often late. Digitizations are of poor quality and no thought is put into how the pattern will stitch out, we often have to re-order patterns from another company. Above all, Rishi Shah offers terrible service. Communications received from Powerstitch Design Studio have been rude, abrupt and inappropriate. We recently placed an order that was over a week late. The digitiser had shut for business as the owner was apparently away on holiday. There were no messages on the website to let customers know this and we were only notified when we emailed to find out where our order was. The emails that we received back were intolerably bad mannered.

Please find the correspondence listed below;

From: Customer Services
Sent: Monday, October 13, 2014 3:06 PM
To: (removed by moderator)
Subject: missing digitisation

Hello,

Can I please have the digitised file for [OUR CLIENT]. I put this through on Thursday as a 24hr turnaround.

Rachel at Breathe and Sleep


From:(removed by moderator)
Sent: 16 October 2014 18:32
To: Customer Services
Subject: Re: missing digitisation

this will be with you tomorrow. its now in process.


From: Customer Services
Sent: Friday, October 17, 2014 11:32 AM
To:(removed by moderator)
Subject: RE: missing digitisation

Hello,

Didn?t realise you were away, It?s fine just cancel it please.

Thank you



From(removed by moderator)
Sent: 17 October 2014 09:38
To: Customer Services
Subject: Re: missing digitisation

ATTACHED IS THE DESIGN BEING RESENT TO YOU.

I ALREADY TOLD YOU ITS IN PROCESS YESTERDAY AND YOU WANT TO CANCEL IT TODAY.

I'M NOT RUNNING A CHARITY ORGANISATION!!!!

YOUR RATE FROM NOW ON WILL BE ?10.00 PER LOGO (LEFT CHEST).



From: Customer Services
Sent: Friday, October 17, 2014 11:42 AM
To: (removed by moderator)
Subject: RE: missing digitisation

We?re clearly working with a time difference here. I didn?t get your email until this morning, I see that you have sent this digiatisation through now clearly it?s too late to cancel that and that?s fine but I do not appreciate your rudeness. Sort out your attitude or I will not hesitate to use a different company.



From: (removed by moderator)
Sent: 17 October 2014 09:58
To: Customer Services
Subject: Re: missing digitisation

I'll save you the decision making.... we hereby terminate our services to you.

We don't suck up to our customers. We have plenty of business from respectful customers who respect us more than we respect them.