Recent reviews
Very good customer service.
Full review »
Alarm grid service personnel are very friendly and helpful. Prices are reasonable, and the system is easy to set up with the videos on YouTube. I'm glad to do this DIY and be able to customize my system and it's great to be on a month by month service plan without being forced into a contract. Sales are low pressure and they didn't really try to up sell me. Their recommendations seem pretty honest to get me what I wanted in a system and not more. Technical support is quick and knowledgeable.
Full review »
Excellent customer service. Total was only $15.00. Nothing extra added on, nobody tried to hit me up for extra $ or services. Everything is handled over the phone; I liked it better than waiting days for a service technician like I have in the past. I am 55, female and have never done anything like this before-so if I can do this, you can.
I did a lot of research and I did find cheaper companies, but I did not want to get wrapped up in another contract for 3 years. You know the ones-if you do not write a letter (certified US mail) canceling the contract within 30 days before your 3 years is up, you are STUCK in another 3 year contact (that might increase $). And, you have to pay a full year in advance to get the cheaper price!
With Alarm Grid there is no contract. Just 15 bucks, sold! Home insurance is expensive along the Gulf Coast. However, with my monitored alarm discount (around $400) it would be stupid of me not to use alarm grid. ?A penny saved is a penny earned?.
Ann
Full review »
Alarm Grid
Alarm Grid
2400 E Commercial Blvd
, Suite 412
Fort Lauderdale
Florida
33308
United States
Tel: (954) 933-5095
Business type:
Business Information
Alarm Grid is a security company that is known for pioneering the DIY alarm experience. With the ability to monitor in every state in America, the brand is famously good to customers, and has a reputation for endlessly helping customers with the hardest problems. Customers solve their problems over the phone, and smashes the competitor's with a reputation for excellence, quality, and customer service. Whether you are buying a system, have a system, or are just thinking about your security choices, give us a call, and experience what Alarm Grid can offer.
"We had an alarm during a weekend vacation.... The police were at my house within 5 minutes of the alarm sounding." -Matt B. from Woodinville, WA
"Alarm Grid's rates were competitive with all the local companies. And as far as other online companies go, Alarm Grid worked with me to set everything up.... No other company was as hands on and available as Alarm Grid." -Travis K. from Eatonton, GA
"Everything was installed in an afternoon. Every device paired up with the control panel without any problem.... We couldn’t be happier with our system and the service we have received." -John W. from Terre Haute, IN
"I may be an owner, but I have no problem paying the same low rates as everyone else!" -Eric H. from Lighthouse Point, FL
"Once Alarm Grid had access to my system, they did all the remote configuration and setup my system." -Michael G. from Dallas, TX
"Very professional staff and consumer oriented personnel." -Armin C. from Miramar, FL
"I haven’t seen support like this ever.... I’m confident in recommending Alarm Grid for monitoring and supporting your system." -Bobby B. from Riverview, FL
"The experience that I have had working with Alarm Grid has been absolutely fantastic... the kind of customer service that you can't get anywhere else!" -Tyler C. from Albuquerque, NM
"Alarm Grid was very helpful in talking me through the setup and helping me install the hardware. It works perfectly and exceeds my expectations." -Bill W. from Merritt Island, FL
"Honesty, coupled with a solid monitoring cost and no contract sold me on Alarm Grid." -Wally P. from Hollywood, FL
"support is the biggest thing I like about Alarm Grid." -Jay L. from Fort Myers, FL
"I couldn’t be more pleased with my Alarm Grid products, monitoring service and customer support." -William T. from Pensacola, FL
"I picked Alarm Grid for one reason, they have great customer service... the Alarm Grid team are always very responsive and helpful." -Jay K. from Maple Valley, WA
"Alarm Grid is first rate and cares about their customers!" -Bob R. from Beaverton, OR
"We first chose Alarm Grid because of the great value they brought.... We have stayed with Alarm Grid because of their wonderful customer service" -Anthony W. from Duluth, GA
"If not for any other reason any one on the fence about obtaining Alarm Grid's monitoring, customer service alone is a reason to sign up.... Hands down the best customer support team I've dealt with." -David O. from Auburn, NH
"Having the peace of mind with an alarm system, I don't have to worry so much about spending additional funds on other forms of protection." -Winston B. from Atlanta, GA
"I was so grateful for the guidance and advice provided by Alarm Grid.... The installation was a breeze." -Jerry C. from Dacula, GA
"Once I found Alarm Grid and realized I could view my security system on my phone and have my house monitored by a UL central station for less than half of what any other company charged, it was a no-brainer." -Mike S. from Canton, OH
"We Have been with Alarm grid for a little over 6 months now. The customer service is just as good now as it was when we were buying our system." -Zach C. from Denver, CO
"I had ADT before; this is much more personalized service for lesser cost." -Alistair B. from Portland, OR
"Alarm Grid’s service provides me the peace of mind that I need." -Stephen R. from Covington, GA
"Alarm Grid is all about helping their customers. The are extremely knowledgable and responsive which is so different than most of the companies we deal with as consumers today." -Aaron R. from Valparaiso, IN
"We picked Alarm Grid because there is no monitoring contract, and we could save on installation costs by doing the installation ourselves.... The system has worked flawlessly." -Briana N. from Brandon, MS
"You can really do it yourself and have it professionally monitored. The Alarm grid team is very friendly and knowledgeable. If you call for help... you get answers and get it fixed." -Gregory P. from Thibodaux, LA
"Alarm Grid... allows me to have peace of mind wherever." -Mark L. from Lawrence, KS
"Great peace of mind when I am not at home." -Robert C. from Blairsville, GA
"I know it is done right, and I know that my system is working properly... [and] by installing my own system I have saved at least $5,000 dollars" -Austin S. from Monroe, GA
"My favorite part about my Alarm Grid system would have to be the home automation capabilities.... Not having to keep the heat and air running constantly while I'm away saves me a tremendous amount of money." -Alfph J. from Hurricane, WV
"I went with Alarm Grid because...there's no contract and Alarm Grid had great support and helped with installation over the phone." -David M. from Huntington, IN
"After discussion of my needs with an associate of Alarm Grid it was easy to make the decision and to which company to use." -John H. from Athens, TX
"I like the fact that it just simply works. It’s not complicated. And it’s cost effective." -Joshua W. from Houston, TX
"Alarm Grid customer service was always available and very helpful.... Great personal service, knowledgeable staff, no contracts and fantastic value! Very happy." -Stephen R from Lexington, TN
"My favorite part of Alarm grid is that the company empowers customers to offer customized system at very reasonable cost. " -Bhavin P. from Richmond, TX
"My contacts with the central station and customer service people have been nothing but positive." -Stephen S. from Winston-Salem, NC
"Alarm Grid had a wealth of information on their website, more than anyone else, outstanding customer support... [and] their price was truly affordable." - Larry B. from Trent Woods, NC
"My contacts with the central station and customer service people have been nothing but positive." -Stephen S. from Winston-Salem, NC
"The homeowner's insurance discount practically pays for the monitoring fee."
-Carl R. from Glen Ridge, NJ
"I saved around $700 dollars." -Edgardo I. from Manchester, CT
"I have entrusted Alarm Grid with 2 of my properties!" -Isaac R. from New York City, NY
"I installed the system on my own. It was an upgrade from a 10+ year old system and it was super easy" -Isaac R. from New York City, NY
"The YouTube videos it made the installation job easy and gave me confidence that the system would be installed properly! I saved $900.00 on my Alarm Grid system!" -Jerry B. from North Fork, CO
"Alarm Grid's pricing is the best in the industry. I can't praise them enough ." -Tim A. from Elyra, OH
"Customer reviews was the other reason we chose Alarm Grid. All the reviews we found were extremely positive and now being a customer myself, I see why." -Trent F. from Greenville, SC
"My wife suffers from a constant fear she forgot to lock the door, so with our electronic lock she can double check anytime, anywhere and make sure it's locked." -David Z. from Cookeville, TN
"We chose Alarm Grid after being in a contract with ADT.... After one call to Alarm Grid, I found out exactly what I needed to be able to migrate to their services. Every time I call for support, they are always readily available and always have an answer for my question or problem." -Nick M. from Houma, LA
"I feel a lot safer that I have an alarm in my house. Alarm Grid does a great job answering the phone whenever I have a question, and they make sure to respond to my concerns quickly." -Carlos F. from Niagara Falls, NY
"Alarm grids excellent customer service is one of the best things they have going for them." -Chris T. from Waterloo, SC
"Their staff is beyond top notch and knowledgeable. They ALWAYS pick up the phone quickly and promptly answer all questions." -Tony S. from Somerset, NJ
"Alarm Grid manages to provide a level of individualized service that I would only expect from a local company" -Joe P. from La Cañada Flintridge, CA
"It was easy to work with Alarm Grid to set up monitoring of my alarm. I have not had any issues since the initial configuration. It just works." -Jerad A. from Madera, CA
"Alarm Grid sold me the cheapest DIY system I could find that included a touchscreen. And it's great!" -Christopher G. from Las Vegas, NV
Opening Times
Mon-Fri 9am-9pm, Sat-Sun Closed
Mon-Fri 9am-9pm, Sat-Sun Closed
Payment Methods Accepted
American Express, Diners Club, Discover, Financing, MasterCard, Visa
American Express, Diners Club, Discover, Financing, MasterCard, Visa
Additional Phone Numbers
Toll Free
(888) 818-7728Services:
Alarm Monitoring
Brands:
Honeywell, 2GIG, Qolsys
Languages:
English, Spanish
Established:
2012
Map location Select here to view map
Order by:
5.0 out of 5 based on 3 reviews
Very good customer service.
By Brian Terranova on 26th September 2016
By Brian Terranova on 26th September 2016
Alarm grid service personnel are very friendly and helpful. Prices are reasonable, and the system is easy to set up with the videos on YouTube. I'm glad to do this DIY and be able to customize my system and it's great to be on a month by month service plan without being forced into a contract. Sales are low pressure and they didn't really try to up sell me. Their recommendations seem pretty honest to get me what I wanted in a system and not more. Technical support is quick and knowledgeable.
By David on 8th May 2015
By David on 8th May 2015
Excellent customer service. Total was only $15.00. Nothing extra added on, nobody tried to hit me up for extra $ or services. Everything is handled over the phone; I liked it better than waiting days for a service technician like I have in the past. I am 55, female and have never done anything like this before-so if I can do this, you can.
I did a lot of research and I did find cheaper companies, but I did not want to get wrapped up in another contract for 3 years. You know the ones-if you do not write a letter (certified US mail) canceling the contract within 30 days before your 3 years is up, you are STUCK in another 3 year contact (that might increase $). And, you have to pay a full year in advance to get the cheaper price!
With Alarm Grid there is no contract. Just 15 bucks, sold! Home insurance is expensive along the Gulf Coast. However, with my monitored alarm discount (around $400) it would be stupid of me not to use alarm grid. ?A penny saved is a penny earned?.
Ann
By BA Austin on 20th February 2015
I did a lot of research and I did find cheaper companies, but I did not want to get wrapped up in another contract for 3 years. You know the ones-if you do not write a letter (certified US mail) canceling the contract within 30 days before your 3 years is up, you are STUCK in another 3 year contact (that might increase $). And, you have to pay a full year in advance to get the cheaper price!
With Alarm Grid there is no contract. Just 15 bucks, sold! Home insurance is expensive along the Gulf Coast. However, with my monitored alarm discount (around $400) it would be stupid of me not to use alarm grid. ?A penny saved is a penny earned?.
Ann
By BA Austin on 20th February 2015
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